Platform Support Specialist - SIQ in Montreal, Quebec for sale

ABOUT SWEETIQ

SweetIQ by ReachLocal delivers industry leading location-based marketing analytics and automation solutions. SweetIQ location and reputation management software enables globally recognized multi-location brands and marketing agencies to manage their location data, measure consumer engagement, and convert online searches to in-store foot traffic. SweetIQ is offered by ReachLocal, a subsidiary of Gannett Co., Inc. (NYSE: GCI).

POSITION DESCRIPTION

The Platform Support Specialist will assist the Platform Support Manager in the day-to-day operations and oversight of an online crowdsourcing marketplace that enables users to perform tasks on behalf of clients. The successful candidate will be responsible for staying up to date with best practices and internal processes and assist in prioritizing internal development efforts to support the user community, identify areas of improvement in our documentation and tools to reduce errors and improve the member experience.

RESPONSIBILITIES

  • Report on trends in errors, volume, and costs and target areas of improvement to reduce errors
  • Help Prepare and provide training presentations and materials for the community and partners on the use of work platform, forums, directories, and processes.
  • Working directly with directories to identify and remove any inaccuracies and duplicate listings in their system
Requirements
  • The ability to simplify complex issues in written and verbal form
  • Quick learner and eager to find ways to improve your knowledge to confidently answer customer questions
  • Analytical thinker with the capacity to gather information, analyze data and take action
  • Proactive attitude, seeks out opportunities to contribute to team success
  • Previous customer support experience is a plus
  • Effectively manage several projects & tasks at once
  • Asset: Proficiency in Microsoft Excel
  • Results driven and focused on KPIs
What SweetIQ Offers:

We love collaboration, desire and commitment - so we’ve built our team that way. The number one benefit to working here is working with people that love what they do and love getting the job done. Here’s what else we’ve got going on:
  • Comprehensive group insurance benefits
  • Great downtown location
  • Dynamic work environment with mentoring and plenty of internal growth opportunity
  • Caffeine on the tap with a weekly fruit basket
  • Company activities such as softball, yoga, summer BBQ, running club just to name a few!

Read more

Category:  JOBS & EMPLOYMENT  |  Address:  Montreal Quebec


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